Reference

How We Protect Your Information on kakek188

Your account details, deposit history and withdrawal records stay encrypted and separate from public view.

Bank-level encryptionNo data sharing with third partiesQRIS, GoPay, OVO, DANA protected
Explore Lobby Read FAQ
kakek188 How We Protect Your Information on kakek188
REACH OUT DIRECTLY

Report Privacy Concerns or Request Your Data

Live Chat Open the chat window in the bottom right of the lobby.
Email Send a data request or privacy concern to [email protected].
Account Settings Log in, tap Account > Privacy & Security to view what data we hold…
HOW WE OPERATE

Six Ways We Keep Your Privacy Intact

Encrypted Deposits

Every DANA, OVO, GoPay and QRIS transaction is encrypted end-to-end. Your bank sees the payment; we never store full card or account numbers — only a token tied to your kakek188 wallet.

Cookie Control

We use functional cookies to keep you logged in and measure page load time. On your first visit, you can opt out of analytics cookies via the privacy banner — gameplay cookies stay on for core functionality.

Account Verification

When you withdraw, we match your bank account to your registered name and email. This anti-fraud step protects both your funds and our payment rail integrity with DANA, OVO, GoPay and QRIS partners.

Data Retention Limits

Login history is kept for 12 months; deposit and withdrawal records stay for 7 years; closed-account data is purged after 30 days unless a dispute is active.

No Third-Party Sales

We do not sell, rent or trade your personal data to marketers, advertisers or data brokers. Aggregate, non-identifying stats about game popularity may be shared with our game studios — but never your name or balance.

Update or Delete

Contact support to correct your email, phone or registered name within 48 hours. Request full account deletion and we'll remove your data within 30 days, except where local law requires retention for financial audit.

Privacy Policy Frequently Asked Questions

Your account is marked inactive immediately. Personal data — name, email, phone — is deleted within 30 days. Deposit and withdrawal records stay for 7 years for financial compliance, then purged. You can request immediate deletion, and we'll action it where local law permits.

Each deposit is encrypted using 256-bit TLS and routed through our PCI-DSS–compliant payment gateway. We never store your full account number — only a unique token. Your bank's fraud detection and our withdrawal verification provide a second security layer.

Yes. Log in to Account > Privacy & Security and tap Download My Data. We'll generate a JSON or CSV file with your name, email, phone, deposit history, game play records and support tickets — available within 24 hours.

We share only the minimum needed: game studios get your account ID and session data (not your name or email) to track your gameplay; DANA, OVO, GoPay and QRIS see only transaction-essential details. No other third-party data sharing occurs without your explicit consent.

Withdrawal and deposit records are kept for 7 years to meet Indonesian financial reporting requirements. After 7 years, we delete them securely. Login history is kept for 12 months then purged. You can request early deletion, depending on local law.

Functional cookies keep you logged in and measure page speed — these cannot be disabled without breaking the lobby. Analytics cookies track site behaviour; you can opt out via the privacy banner on first visit. No advertising cookies are set on kakek188.

Contact [email protected] with your account email and concern. Our privacy team replies within 48 business hours. For urgent issues, use live chat (08:00–23:00 Indonesia time). We investigate every report and notify you of steps taken.

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